TERMS & CONDITIONS

Last updated: 10 June 2026

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS WEBSITE. These terms and conditions (the “Terms”) apply to www.cheak.com (the “Website”) and form a legally binding contract on which we supply products and services to you. Use of this Website constitutes acceptance of the Terms, and indicates that you have acknowledged, understood, and agree to adhere to the Terms. If you do not agree to the Terms, you must not use this Website. 

CHEAK reserves the right to change or modify any of the terms and conditions contained in the Terms in its sole discretion from time to time at any time, or upon notice as required by applicable laws. If CHEAK decides to change the Terms, CHEAK will post a new version on the Website and update the date set forth above. Any changes or modifications to the Terms will be effective upon posting of the revisions. Your continued use of the Website following posting of any changes or modifications constitutes your acceptance of such changes or modifications. For this reason, you should frequently review the Terms and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Website.

1. About Us

We are Cheak. Pte. Ltd. (“we”, “us”, “our”, “CHEAK”), a company registered in Singapore. Our company registration number is 202023066R, and our registered office is at 10 Anson Road, #33-04A, International Plaza, Singapore 079903. 

2. Permissible Users

You must be at least eighteen (18) years old to access and use this Website. If you are below the age of 18, access and use of this Website must be monitored by a parent or guardian. You expressly agree that your use and access to this Website is at your own risk. 

3. Accounts

To make an account on this Website, follow these steps: 

1. Go to the Account page here. 

2. Click on “Create one” below the login portal and fill in the required fields. Please ensure that your password contains at least 1 capital letter, 1 lower case letter, and 1 special character. 

3. Click “Create My Account” once you have completed the fields, and begin shopping! 

You are responsible for maintaining the confidentiality of your account information (especially your email address and password), and you are liable for any and all use and misuse of your account. You may not allow another person to use your account or any vouchers/gift cards/promotional codes linked with your account. If you have reason to believe that your account is being used by another person, or if you suspect that your voucher/gift card/promo code has been stolen, please contact us at hello@cheak.com immediately. 

CHEAK reserves the right to suspend or close your Account without notice or compensation if we have reason to believe that you are in breach of any of these Terms. 

4. Prohibitions

You shall not use this Website for any purpose other than your own personal, non-commercial use. Using this Website for any other purpose is strictly prohibited. You shall not attempt to gain unauthorised access to or otherwise interfere or disrupt other computer systems or networks connected to the Website, interfere with another user’s utilisation and enjoyment of the Website, or use or upload, in any way, any software or material that contains, or which you have reason to suspect contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Website’s data, or interfere with the operation of another customer’s computer or mobile device. 

This Website and its content must not be copied, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, for any purpose whatsoever except with prior written consent from CHEAK. All information and content (including text, data, images, interfaces, graphics, computer code) and the look and feel of the Website as a whole are owned solely by CHEAK, its affiliates and its licensors, and are protected by the laws of the Republic of Singapore and/or foreign laws. You are solely responsible for obtaining said prior written consent from CHEAK before dealing with any content or material available on this Website. 

You shall not breach any of the Terms or any applicable law or regulation (including but not limited to the Computer Misuse Act, the Cybersecurity Act and the Personal Data Protection Act) when using this Website. CHEAK reserves the right to report any non-compliance to the relevant authorities and take appropriate legal action. 

5. Orders

You may place an order with us by completing and submitting the order form on the Website. Upon placing your order, you will receive an order confirmation via email. You acknowledge that this order confirmation does not constitute an acceptance of your order by CHEAK, and CHEAK reserves the right to accept or decline any and all orders received from or through the Website at our sole and absolute discretion. Should we exercise this discretion to cancel or reject your order, any payment you have made shall be fully refunded to you via the payment method you used. All orders are subject to acceptance by us. An order is only considered accepted by CHEAK once the order has been shipped to the delivery address provided by you. You will receive an email notifying you that your order has been shipped, and upon receipt of this email, a legally binding contract shall form between you and CHEAK. This contract shall relate only to the products delivered to you. The Electronic Transactions Act 2010, and any amendments thereto, shall apply to all orders made through this Website. 

Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

6. Prices and Payments

The price payable for any product shall be as stated on the Website at the time your order is submitted. All prices are subject to applicable taxes unless otherwise stated. Prices are displayed in Singapore Dollars (SGD), Malaysian Ringgit (MYR), or Philippine Peso (PHP) depending on your selected currency or location. The currency displayed at checkout is the currency in which you will be charged. Where your payment method is denominated in a different currency, any conversion and associated fees are determined solely by your bank or payment provider. CHEAK is not responsible for exchange rate fluctuations or cross-currency transaction fees charged by your financial institution.

Despite our best efforts, products may occasionally be incorrectly priced. We will verify prices before accepting your order. If the actual price is lower than stated, we will charge the lower amount or refund the difference. If the actual price is higher, we will contact you before processing. If we are unable to reach you, we may cancel the order and refund any payment in full via your original payment method.

CHEAK accepts all major credit and debit cards, Shop Pay, PayPal, and Google Pay. Any use of vouchers, gift cards, or promotional codes is governed by Clause 7. All unpaid orders will be automatically cancelled after one (1) hour. 

If your payment is declined or fails for any reason, your order will not be processed. CHEAK is not liable for any loss arising from a failed transaction. Please contact your bank or payment provider if you experience payment issues. 

If you believe a charge is incorrect, please contact us at hello@cheak.com before initiating a chargeback with your bank or payment provider. CHEAK reserves the right to suspend or terminate accounts where we determine that chargebacks have been initiated fraudulently or in bad faith. Where a chargeback is raised without prior notice to CHEAK and we determine the charge was valid, we may take steps to recover the disputed amount including withholding future orders or account credits.

CHEAK does not store your full payment card details. All payment transactions are processed by PCI-DSS compliant third-party payment processors. By submitting payment, you authorise CHEAK’s payment processors to process the transaction on our behalf.

7. Vouchers, Gift Cards, Store Credits and Promo Codes

You may use vouchers, gift cards, store creditsor promotional codes while making payment for your order on this Website.

Gift cards and store credits are valid for one (1) year from the date of purchase, and are strictly non-refundable and non-extensible. Gift cards can be redeemed over multiple transactions until its value has been fully utilised. If the credit of a Gift card is insufficient for the Order you wish to make, you may make up the difference using one of our accepted payment methods.  If you place an Order for a Product less than the value of the promotional voucher code, no refund or residual credit will be returned to you.

Promotional codes and vouchers are valid for the specified period stated on the code/ voucher, can only be redeemed once and, unless otherwise stated, may not be used in conjunction with other promotional code/vouchers and discounted items.For promotional codes and vouchers stipulated for a specified sum, if you choose to return the product, you will not be refunded the value of the promotional voucher/code However, if you paid partly with your own funds, this portion will be refunded through store credits. 

CHEAK may specify additional terms and conditions in relation to specific promotional code/ vouchers. In such cases, the additional terms and conditions will govern the use and redemption of such promotional code/ voucher, together with these terms. CHEAK may at its sole discretion discontinue or cancel any promotional code/vouchers previously issued and will not be responsible for any losses arising therefrom.

CHEAK reserves the right to revoke or limit the use of any promotional code, voucher, store credit or gift card used on this Website, and to restrict access or prohibit you from using this Website if we have reason to believe that the voucher/gift card/promo code was obtained or used fraudulently, unlawfully, illegally or in breach of these Terms, or any terms and conditions that may apply to the voucher/gift card/promo code. In order to determine this, we may request for further information from you, including but not limited to: (i) how you gained access to the voucher/gift card/promo code, (ii) proof of purchase or redemption on any third party application or website, and (iii) personal information such as forms of identification. CHEAK shall not be liable for any losses arising from the ineligibility or loss of any voucher/gift card/promo code. 

8. Loyalty Programme 

CHEAK operates a loyalty programme known as "Pulse Club" (the "Programme"), which allows eligible members to earn and redeem points ("Points") in connection with qualifying purchases and activities on the Website. The Programme is open to registered account holders and enrolment in the Programme is subject to these Terms. By participating in the Programme, you agree to be bound by these Terms and any additional Programme terms published on the Website from time to time.

Points are awarded for qualifying purchases and activities as specified on the Programme page of the Website. Unless otherwise indicated, points are earned on all purchases except gift cards, coupon codes, delivery charges and carrier charges. Points will only be credited to your account after a qualifying purchase has been confirmed and any applicable return period has elapsed. CHEAK reserves the right to determine which purchases and activities qualify for Points at its sole discretion. Points may be redeemed for discounts or rewards as specified on the Programme page. Each reward can only be used once towards the partial or full payment of regular-priced products. Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated. Points have no cash value and cannot be exchanged, transferred, sold, or redeemed for cash under any circumstances.

CHEAK reserves the right to set minimum redemption thresholds and to limit the number of Points that may be redeemed per transaction. Points are subject to expiry. All points obtained 12 months ago will expire at the end of the 12th month. Points that have expired cannot be reinstated. Points are personal to you and linked to your individual account. Points may not be transferred, gifted, combined with another member's account, or otherwise dealt with except as expressly permitted under the Programme.

CHEAK reserves the right, at its sole discretion and at any time, to: (i) modify the structure, rules, benefits, or terms of the Programme, including but not limited to the rate at which Points are earned or redeemed and the value attributed to Points; (ii) introduce, amend, or remove Programme tiers, rewards, or qualifying activities; or (iii) suspend or terminate the Programme in whole or in part. Your continued participation in the Programme following such notice constitutes your acceptance of the revised terms. CHEAK shall not be liable for any loss arising from modifications to or termination of the Programme.

All Points in your account will be forfeited immediately and without compensation if: (i) your account is closed, suspended, or terminated for any reason; (ii) CHEAK determines, in its sole discretion, that Points were earned through fraudulent, abusive, or unauthorised means; or (iii) you are found to be in breach of these Terms or any applicable Programme terms.

CHEAK shall not be liable for any failure to credit, apply, or maintain Points due to technical errors, system outages, or circumstances beyond our reasonable control. Any disputes regarding Points balances must be raised with CHEAK within ninety (90) days of the transaction in question by contacting hello@cheak.com 

9. Exchanges and Returns

If you wish to make an exchange, please return the unwanted item according to our Returns & Exchange Policy and place another order. Please see our Returns & Exchange Policy for more information. 

10. Incorrect Item(s)

If you believe you have received an incorrect item, you must notify us within seven (7) days of the delivery date by submitting a request through our returns and exchange portal here. Claims submitted after thirty (30) days of the delivery date may not be accepted, except where required by applicable law. Once we have confirmed that the item received is incorrect, we will provide instructions on whether the item needs to be returned and arrange for the correct item to be dispatched or, if unavailable, issue a full refund via your original payment method. Return shipping costs for incorrect items will be covered by CHEAK.

11. Product Warranty and Quality 

All products sold by CHEAK are supplied in accordance with applicable consumer protection law. Under the Consumer Protection (Fair Trading) Act (Singapore) and equivalent legislation in Malaysia and the Philippines, you have statutory rights in respect of goods that are not of satisfactory quality, not fit for their intended purpose, or not as described. Nothing in these Terms affects those statutory rights. 

CHEAK takes reasonable care to ensure that all products dispatched are free from manufacturing defects and are of satisfactory quality at the time of delivery. Product descriptions and images on the Website are provided in good faith; however, as noted in Clause 13, minor variations in colour between the Website and the physical product may occur due to differences in screen calibration.

If you receive a product that you believe is defective or not of satisfactory quality, please contact us at hello@cheak.com within thirty (30) days of delivery, providing your order number, a description of the defect, and photographs where possible. We will assess your claim and, where a defect is confirmed, offer you a replacement, repair, or refund in accordance with applicable law and our Returns & Exchange Policy.

This warranty does not cover: (i) damage caused by normal wear and tear; (ii) damage caused by misuse, improper care, or failure to follow care instructions; (iii) damage caused by accident, alteration, or modification; or (iv) products that have been washed, worn, or otherwise used in a manner inconsistent with their intended purpose.

12. Delivery

Delivery costs will be displayed at checkout. Estimated delivery timelines are set out in our FAQs. All delivery timelines are estimates only and time of delivery is not of the essence. CHEAK and its delivery agents shall not be liable for delays however caused.

Risk of loss and damage to products passes to you upon delivery of your order to the carrier. Once your order has been collected by our delivery partner and a tracking number issued, responsibility for the shipment transfers to the carrier. CHEAK’s liability for loss or damage in transit is limited to arranging a replacement or refund at our discretion.

Orders within Singapore are processed and dispatched from our warehouse within an estimated two (2) business days. Our local delivery partner will deliver to the address specified in your order. If you need to amend your delivery address, please contact us at hello@cheak.com within sixty (60) minutes of placing your order.

CHEAK ships internationally to selected countries. International orders may be subject to import duties, customs fees, and local taxes levied by the destination country. These charges are entirely the responsibility of the recipient and are not included in the purchase price or shipping fee paid to CHEAK. CHEAK has no control over these charges and cannot predict their amount. Please contact your local customs authority for information on applicable charges before placing an international order. By placing an international order, you confirm that you accept responsibility for any import duties, customs fees, and taxes applicable in your country, and that CHEAK shall not be liable for any delay caused by customs clearance.

If an order cannot be delivered after three (3) attempts, or if it is refused at the delivery address, it will be returned to CHEAK. We will contact you to arrange re-delivery (which may incur an additional delivery charge) or issue a refund for the product value, less our reasonable administration charges (including for attempting to deliver and then returning the product(s), and any storage fees.

13. Mistakes, Errors and Omissions

Whilst CHEAK endeavours to provide current and accurate information on this Website, mistakes, errors and omissions may occasionally occur. CHEAK cannot guarantee the accuracy of the product descriptions and images advertised on the Website, and the availability of the respective products. We assume no responsibility for any error or omission in the information provided on this Website, including factual inaccuracies or typographical errors. 

You acknowledge that the colours displayed on your device screen may differ from the product’s colours in reality.

14. Disclaimers and Limitation of Liability

THE WEBSITE, ITS SERVICES, AND ALL INFORMATION PROVIDED HEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, OTHER THAN THOSE IMPOSED BY APPLICABLE LAW. CHEAK DISCLAIMS ALL WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS (I) AS TO THE RELIABILITY, ACCURACY, COMPLETENESS, AND VALIDITY OF ANY CONTENT OR MATERIAL ON THE WEBSITE; (II) THAT THE FUNCTIONS CONTAINED ON THE SITE WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE; AND (III) THAT ANY DEFECTS WILL BE CORRECTED.

Your access to and use of this Website is dependent on third-party service providers, including payment systems and internet and network services. CHEAK is not responsible for any acts or omissions of such third parties and shall not be liable for the availability or performance of the internet, your connection to the internet, or the inaction of any other person or entity.

To the maximum extent permitted by applicable law, CHEAK’s total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Website shall not exceed the amount you paid for the specific product or service giving rise to the claim in the twelve (12) months preceding the claim.

Nothing in these Terms limits or excludes any rights you have under applicable mandatory consumer protection law that cannot be excluded or limited by agreement. This includes, without limitation, rights under the Consumer Protection (Fair Trading) Act (Singapore), the Consumer Protection Act 1999 (Malaysia), and the Consumer Act of the Philippines (Republic Act No. 7394), to the extent that those laws apply to your purchase. If any provision of these Terms conflicts with your statutory rights under applicable law, those statutory rights shall prevail.

Subject to Clause 12.4, CHEAK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity, arising out of or in connection with these Terms, even if CHEAK has been advised of the possibility of such damages.

15. Indemnity

You agree to indemnify and hold CHEAK, our directors, officers, employees, agents, partners, subsidiaries, and affiliates harmless from any and all claims, losses, and damages, including reasonable legal fees, arising out of your access to or use of this Website, breaches of your obligations under these Terms, your violation of any rights of another person or entity (including, without limitation, any copyright, property or privacy right) and/or any claim that any content you submitted caused damage to a third party, and/or your breach of any statutory requirement, duty or law. 

16. Personal Data 

We collect, use, and disclose personal data that you provide to us in order to: process and fulfil your orders; process payments; administer your account and loyalty programme membership; send you order confirmations and service communications; and, where you have opted in, send you marketing communications. Please see our Privacy Policy for more information.

17. Force Majeure

CHEAK shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond CHEAK’s reasonable control, including but not limited to: acts of God; natural disasters; epidemic or pandemic; acts of war, terrorism, or civil unrest; government orders, sanctions, or regulatory action; strikes or industrial action; failure of third-party suppliers, carriers, or infrastructure providers; power or internet outages; or any other event of force majeure.

In the event of a force majeure, CHEAK will notify you as soon as reasonably practicable and will take reasonable steps to minimise the impact on your order. CHEAK’s obligations will be suspended for the duration of the force majeure event. If the force majeure continues for more than thirty (30) days, either party may cancel any affected order upon written notice, and CHEAK will refund any amounts paid for products not yet dispatched.

18.  Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Both we and you hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

19. Entire Agreement, Waiver & Severability

These Terms, which expressly incorporate our Privacy Policy and Returns & Exchange Policy, constitute the entire agreement between you and CHEAK. The failure of CHEAK to enforce any right or provision in these Terms shall not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. 

20. Third-party Rights

Any person who is not a party to this Agreement shall have no right to enforce or to enjoy the benefit of any term of this Agreement.

 

21. Intellectual Property Rights

CHEAK is the owner or the licensee of all intellectual property rights in and to the content on the Website, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Website in any form or by any means without CHEAK’s prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Website.